Feel free to contact me if you don’t find the answer here or need more details.
Many of my clients have questions about my painting services. I hope that these answers to frequently asked questions will be helpful in your decision-making process.
What type of painting do you do ?
I specialize in residential interior painting. I am fully insured.
What does the process of hiring me look like ?
My quotes contain all of our contract terms, so there are no surprises for you when you decide to hire me as your painting contractor. When you decide you would like to work with me, I will review the job needed to be done and you will sign a quote with me if you decide to move forward. To build more trust, I do not take deposits. I will then coordinate scheduling the work and colour selection with you.
At the beginning of the job, I will walk through the space with you in order to confirm the scope of work and discuss any important items.
During the job, I keep you in the loop on our progress and are always receptive to any questions or concerns you may have.
Finally, when the work is complete, I conduct a final walk through with you to confirm that you are happy with our work. If any touch-ups are needed, I remedy these areas as promptly as possible. After this inspection and any necessary touch-ups, I collect full payment.
Do I need to be home while the painter is working ?
No, it is not required that you be home during your painting project. It is up to you if you prefer to be on-premises while I am working. It is ideal if someone is there for the start of the project.
Do I need to move my furniture before painting begins ?
I will cover and protect the furniture and floors, however if there is a heavy or delicate piece of furniture or an heirloom that is tricky to move, please remove it before I arrive to begin the job.
Can I buy the paint and only pay for labor ?
I can acquire paint products at much lower prices because of the quantity I purchase and my relationships with paint suppliers. In most cases, it will cost more to buy your own paint. In the event you still prefer to purchase your own paint, you must be readily available to purchase more if and when it is needed.
Can you give me an exact start date for my project ?
Most of the time I can. Due to unforeseen circumstances the start date may be delayed. In the event of any delays or changes, I will let you know immediately.
Will the original estimate change after the job has started ?
No, the quote for the labor will not change. However, the price for the paint can be if more is needed to complete the job or if you ask for me to perform additional work that is not covered in the original quote. Unforeseen circumstances do arise once in a while, such as damage to the surface(s) that was not apparent at the initial site visit, or the addition of bold colors that require additional coats/labor. In any case, I will keep you updated on the status of your job and you will be informed in the event that unforeseen circumstances arise. I will never bill additional work without your approval.
Do you use quality paint in every house you work in ?
My main suppliers are Sherwin Williams, Dulux and Benjamin Moore. I believe that to get quality results, you can’t use cheap supplies. When we meet to discuss the job and the particular uses for the areas that are to be painted I will then suggest the type of paint that will work best for those areas. I also work closely with my suppliers who provide me with their expertise when needed.
If I am not satisfied with the work that has been done , will you correct the problem ?
I strive to provide the highest level of quality in my work. If you are not satisfied, then my job is not truly complete, and there is nothing I value more than creating happy customers. If you notice a problem with work I’ve done for you, please call me and I will correct it. I am always willing to return to the worksite to ensure I have provided the level of quality we promised.
In the rare event of an issue that cannot be readily fixed due to underlying conditions or any other factors, I am committed to working with you toward a fair solution.
I take great pride in my work and want every customer that hires Colour Me Happy Interior Painting to be happy.
What kind of warranty do you offer with your work ?
It’s very subjective, based on what material is used, there are times when the client is choosing the product and it can vary.
For any warranty to be valid the following must have occurred.
- Retain a copy of the original quote/signed estimate or (Invoice)
- Pay the full contract price of our service
- Retain a copy of your canceled check or other evidence of full payment from any Electronic payment method
- Make your property accessible to me to perform the repairs when deemed to be warranted under the terms of agreement.
This limited warranty does not cover:
- Any work where Colour Me Happy Interior Painting did not supply the paint or materials, unless written approval has been provided and the material are approved in advance
- Any work which was not performed by Color Me Happy Interior Painting
- Varnished surfaces are not covered
- Surfaces made of, or containing, galvanized metal or steel
- Repairs to horizontal surfaces or any surface that, by virtue of its design permits moisture to collect
- Exact paint match is not possible as environmental conditions will affect the color and finish of all paints over time.
- Cracks or settling in drywall, plaster or wood
- Peeling, blistering or chipping where they are caused by: Structural defects
- Settling or movement, of the subject property
- Moisture content, of the substrates
- Damage or defects caused in whole or in part by reason of flood, explosion, fire, acts of God, extreme weather conditions, misuse, alterations, abuse, vandalism, negligence, or any other similar causes beyond the control of NewTech Painting
- Abrasion, mechanical damage, abrasive cleaning, abuse, or damage resulting from use of chemicals or cleaning agents or exposure to harmful solids, liquids or gasses.
How can interior painting improve my home's air quality ?
Over time, harmful particulates in your home’s air can attach themselves to the walls, where they can continue to circulate throughout your home. With a fresh interior coat of paint, those particulates will be sealed away and new ones will replace them.
Can I sleep in a room that was just painted ?
Yes, it’s safe to sleep in a room that was painted that day, especially if that room was painted earlier in the day rather than later. Ventilating the area well will also reduce the smell of fresh paint. However, leave the room if you begin to feel lightheaded or dizzy.
Can you provide references ?
I recognize that trust is paramount in the process of hiring a contractor. Upon request, I am more than happy to provide references for painting projects similar to yours.
I'm not sure what colors to use, can you help ?
No. However, I do have a trusted interior decorator that can help you with your color selection that will make your home look great!
Are estimates really free ?
Yes, every estimate is 100% free with no obligation on your part. You will receive an accurate and reliable estimate so that you know how much you can expect to pay for your project. As an honest painting contractor, I’m fully transparent about our prices, so you won’t have any surprises about hidden fees.
What forms of payment do you accept ?
We accept cash, certified cheque or bank e-transfer.
Is your company insured ?
Yes. For yours and my piece of mind and safety, my liability insurance covers damages up to $2,000,000.